Six Steps to a Better Customer Experience
by Jana LoveWe have all heard the saying, “Customer Service isn’t a department, it’s an attitude.” When you treat this concept as a business discipline, the customer experience will lead to profits....
View ArticleOperator’s Tool Box - Top 5 Mistakes to Avoid When Opening A Hotel
By Bill Deckard, Regional Manager Gulph Creek Hotels1. Insufficient capital - It is extremely important to determine realistic revenue projections and cash requirements during the early stages of the...
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Cleveland a ‘City of Choice’ for Development
By Laurel A. Keller CLEVELAND-Cleveland is riding high as it enjoys an infusion of more than $17 billion in capital developments, including nearly $3 billion dedicated to tourism and more than 2,000...
View ArticleThe Plasencia Group Announces the Sale of the DoubleTree Grand Key Resort in...
Tampa, Fla. (September 16, 2014) – The Plasencia Group is pleased to announce the sale of the DoubleTree Grand Key Resort, located in Key West, Florida. The firm represented the owner of the 215-key...
View ArticleZDirect Appoints Michael Dunphy as Director of Sales, Asia Pacific
As a veteran hotelier, Dunphy will expand ZDirect’s business development effort in the Asia Pacific Region[SINGAPORE - SEPTEMBER 16, 2013] - ZDirect is positioned for explosive growth in Asia Pacific...
View Article$5.2 Million Three-Part Renovation Project Nears Completion for Hyatt Regency...
BELLEVUE, Wash. (September 16, 2014) - Hyatt Regency Bellevue, located nine miles from downtown Seattle, announces its most sizeable hotel renovation since the addition of a second tower in 2009. This...
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The Components of Franchise Fees
By Robert Mandelbaum and Gary McDadeHotel franchise companies (“the brands/chains”) charge their franchisees a series of fees that cover a variety of services provided by the franchisor. In our firm’s...
View ArticleMartin Cody Appointed Lodge Manager, Four Seasons Safari Lodge, Serengeti
SERENGETI - (September 16, 2014)—Martin Cody has been named Lodge Manager at Four Seasons Safari Lodge, Serengeti, the 77-room lodge that has offered guests once-in-a-lifetime African wildlife and...
View ArticleNYSH&TA Receives Certified Guest Service Partner Designation
Orlando, Florida, September 2014-The American Hotel & Lodging Educational Institute (AHLEI) has awarded the New York State Hospitality & Tourism Association (NYSH&TA) with the designation...
View ArticleWhy the Hotel Industry Needs Google, Amazon or Priceline to Clean Up the Mess...
By Lennert de Jong, Commercial Director at citizenMHave you ever wondered why you automatically get the newest version of Facebook on your phone, have made Google a synonym for search, Booking.com has...
View ArticleHeidi Brau Named as General Manager for Atlanta Marriott Century Center/Emory...
ATLANTA, Sept. 16, 2014—Upon her 30th anniversary with Marriott International, Heidi Brau has been named the new general manager of Atlanta Marriott Century Center/Emory Area. Throughout her career,...
View ArticleWyndham Signs Deal with Pronobis for the 146-key Wyndham Quito Airport Gran...
Opening Late in 2015QUITO, Ecuador (Sept. 16, 2014) – Wyndham Hotel Group, the world’s largest hotel company with approximately 7,540 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today...
View ArticleBrands’ Hotel Ownership Doesn’t Always Limit Management...
Ithaca, NY, September 16, 2014 - As one way to limit opportunistic behavior by hotel managers, many hotel brands have adopted a policy of owning a particular hotel. But a study published by the Cornell...
View ArticleDeloitte Survey: Where There is Reward for Travel, There is Risk
Only one-third of consumers feel their frequent traveler accounts are secure enough NEW YORK, Sept. 17, 2014 — Three-quarters (75 percent) of frequent travelers expect their loyalty program data to be...
View ArticleLoews Hotels & Resorts Promotes Monica Xuereb to Chief Revenue Officer
NEW YORK, NY - (September 17, 2014) - Loews Hotels & Resorts today announced the promotion of Monica Xuereb to Chief Revenue Officer, responsible for supporting all revenue processes for Loews...
View ArticleThomas Allen Promoted to Chef de Cuisine at Sawgrass Marriott Golf Resort...
September 17, 2014 (Ponte Vedra Beach, Florida) - Sawgrass Marriott Golf Resort & Spa has announced the promotion of Thomas Allen to Chef de Cuisine of the resort’s signature restaurant, Vernon’s....
View ArticleGreg Fehler Takes the Helm as General Manager for England’s Bovey Castle
STRATFORD-UPON-AVON, England, September 17, 2014— Bovey Castle this week announced the appointment of Greg Fehler as General Manager.Greg, formerly of The Welcombe Hotel in Stratford-upon-Avon, has...
View ArticleIs the Meetings Industry Corrupt?
by Joan Eisenstodt Outside the Metro D.C. area, you may not have been following the recent trial of former Virginia Gov. Bob McDonnell and his wife on bribery and corruption charges. You should give...
View ArticleBest Western Signs Deal for Q3 2015 Opening of 108-room Best Western Hotel in...
(Bangkok – September 17, 2014): Best Western International has embarked on the next stage of its expansion in Myanmar, with the signing of its first hotel in Mandalay. Mandalay is Myanmar’s second...
View ArticleEntrepreneur Stephen Hung Orders Largest Ever Fleet Of Rolls-Royce Phantoms...
Luxury entrepreneur Stephen Hung has purchased the largest Rolls-Royce Phantom fleet in the world, placing an order for 30 Bespoke Extended Wheelbase Phantoms for his Louis XIII hotel in Macau. This...
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