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Lawmakers Threaten to Boycott Albany, NY’s State Street Hotel Until...

March 13—ALBANY—The new owners of a financially troubled State Street hotel are already getting a taste of Albany politics: A threatened boycott by at least three dozen state lawmakers upset with the...

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Mandalay Bay Hit with Gaming Control Board Complaint Over Prostitution and...

March 13—CARSON CITY—The state Gaming Control Board has filed a complaint against Mandalay Bay, accusing employees at a nightclub venue of selling cocaine and providing prostitutes to undercover...

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Guest-tek™ Gets Court Approval for iBAHN Sale

Calgary, Alberta - March 13, 2014 - Guest-tek™ has received court approval for the acquisition of assets from technology provider iBAHN. Guest-tek is now one step closer to leveraging the value of...

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The Top 10 Questions Hoteliers Should Be Asking Their SEO Vendor

By Erica GarzaWith Google releasing over 500 algorithm updates each year and search engine results constantly in flux, SEO best practices are always evolving. And with search engines contributing at...

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Cabo Villas Beach Resort Sees Substantial Online Revenue Growth

Cabo San Lucas Full Service Hotel Finds the Secret to Successful Marketing; Wins Award & New Online CustomersJacksonville, FL (March 14, 2014) - Cabo Villas Beach Resort & Spa selected Vizergy...

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Travel Intentions Rise to Highest Level Since 2007

ORLANDO, Fla. - (March 14, 2014) - The travel intentions of U.S. adults are the highest since 2007 according to the latest travelhorizons™ survey of 1,900 active travelers conducted by marketing...

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Kayla Lyons Appointed as General Manager at Carolina Event & Conference...

FOREST CITY, NC - March 14, 2014 - Kayla Lyons of Cherryville, NC has been appointed General Manager at Carolina Event & Conference Center (CECC) in Forest City, NC.  The appointment was announced...

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Inland American Real Estate Trust Terminates its Management Agreements and...

OAK BROOK, Ill.—(March 13, 2014)—Inland American Real Estate Trust, Inc. (the “REIT,” “we,” “our” or “Inland American”) today announced that functions previously performed by its business manager are...

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IHG’s Bob Morse to Step Down as Americas Chief Operating Officer

14 March, 2014 - Atlanta – InterContinental Hotels Group (IHG) announces that Robert “Bob” Morse will step down from his role as Chief Operating Officer for the Americas region, effective April 4,...

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Bonaventure Resort & Spa, Fort Lauderdale, Introduces Spring...

Bonaventure’s Springtime in South Florida is Perfection in Every Way!Fort Lauderdale, Florida, March 2014 … Bonaventure Resort & Spa, a Benchmark Resort® and Benchmark Conference Center®, has...

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RLJ Lodging Trust Acquires $313 Million 10-Hotel Portfolio from Affiliates of...

March 14, 2014 - BETHESDA, Md. - RLJ Lodging Trust (NYSE: RLJ) (“RLJ”) and Hyatt Hotels Corporation (NYSE: H) (“Hyatt”) today announced that their affiliates have closed on the previously announced...

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American Hotel Income Properties REIT LP Acquires Four Hotels in Virginia for...

VANCOUVER, March 14, 2014 - American Hotel Income Properties REIT LP (“AHIP”) (Toronto Stock Exchange: HOT.UN; OTCQX: AHOTF) today announced the closing of its previously announced acquisition (the...

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Clint Wall Named as Spa Director for The Spa at The Carneros Inn in Napa,...

NAPA, Calif. (March 14, 2014) - The Carneros Inn, the luxury PlumpJack Resort located in the heart of Napa Valley’s Carneros winegrowing district, is pleased to announce the appointment of Clint Wall...

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Gino Tan Appointed General Manager of the 367-room PARKROYAL on Pickering in...

Singapore, 14 March 2014 - Pan Pacific Hotels Group is pleased to appoint Gino Tan as General Manager of the widely lauded PARKROYAL on Pickering in Singapore. A seasoned hospitality professional with...

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Development Launched in Mexico for 220-key Hyatt Regency Andares Guadalajara...

CHICAGO (March 14, 2014) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate (“Hyatt”) has entered into a joint venture and related agreements with an affiliate of...

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Dealing with Customer Complaints - The A, B, C, Ds of Effective Service Recovery

By Jim Hartigan I’ve been involved in customer service nearly all my life.  My first foray into this area occurred when I was in elementary school.  That’s right, elementary school.  I was an old...

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Meliá Hotels International Launches Development of 132-key ME Milan Il Duca...

Milan, Italy (March 17, 2014) - Today, leading global hotel company, Meliá Hotels International, announces a new milestone for its cutting edge lifestyle brand ME by Meliá. Specializing in modern and...

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Summit Hotel Properties Reports Fourth Quarter and Full Year 2013 Results

AUSTIN, Texas—(March 17, 2014)—Summit Hotel Properties, Inc. (NYSE: INN) (the “Company”) today     announced results for the fourth quarter and full year ended December     31, 2013.  “We are extremely...

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Reed Business Information Acquires Innovata LLC

Innovata is a leading provider of world schedules data for the air travel and transportation marketsReed Business Information (RBI), a division of Reed Elsevier, announced today it has acquired the...

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Vimana Franchise Systems Changes Central Reservation Systems to Sabre...

Windermere, FL-March 18, 2014- Vimana Franchise Systems, franchisor of the Centerstone Hotel and Key West Inn brands has announced their new partnership and agreement with Sabre Hospitality Solutions...

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