Quantcast
Channel: Hotel-Online
Viewing all 11965 articles
Browse latest View live

Club Med Preparing to Open Finolhu Villas on Private Island Resort in the Maldives

$
0
0

(September 19, 2014 - Miami) - Club Med - the original all-inclusive resort company - proudly announces the opening of Finolhu Villas, an exclusive resort on a private island paradise in the Maldives. This will be the newest addition to Club Med’s Villas & Chalets category, the most upscale accommodation selection within the brand’s portfolio, and as this resort has been designed with serenity in mind, it will be reserved for adult guests only. Scheduled to debut on January 31, 2015, just in time for a romantic Valentine’s Day getaway, Club Med Finolhu Villas will offer 52 exquisitely designed villas positioned overwater or on the beach for perfect views of the sunrise or sunset each day. 

As the Maldives are repeatedly voted the world’s top destination for honeymooners, Club Med answers the demand for a new level of luxury with this new tranquil retreat. The superbly appointed villas will boast direct sea access, private pools and terraces and personal butlers to tend to every whim. To ensure an indulgent escape guests will enjoy breakfast and afternoon tea served on their terraces, cinema movies under the stars and iPads to stay connected should the need arise. While keeping five-star accommodation at the forefront, the spacious villas have also been thoughtfully designed to elegantly blend in with their beautiful natural surroundings utilizing the highest standards of sustainability. 

Spanning along 3,000 feet of private and pristine soft white beach, the Club Med Finolhu Villas resort will feature a sumptuous fine dining restaurant, Motu, as well as a pampering Club Med Spa by ILA offering organic treatments by the luxury British brand. Should couples wish to spend the day beyond their idyllic villas, the private island will feature a bar and main pool with live music, as well as a fitness center and retail boutique. Watersports such as snorkeling and kayaking are included, and for an additional cost couples may enjoy activities such as scuba diving, jet skiing and parasailing or discover the Maldives by plane, boat or underwater through exclusive excursions such as sunset dining cruises and private tours with lobster lunch. Guests will also have complimentary access to Club Med’s Kani resort and all its facilities, which is only a five minute boat ride away.

For more information or to make a reservation, visit www.clubmed.us, call 1-800-ClubMed or contact your preferred travel professional. For an insider look at Club Med, follow ClubMedOfficial on Facebook and Twitter and subscribe to our YouTube channel at ClubMedNorthAmerica. Check out Club Med’s free innovative travel app for iPhone and iPad at www.clubmed.us/app.


Strand Development Company, LLC Names Seth Kines as Director of Sales for the Inn at the Crossroads

$
0
0

(Myrtle Beach, S.C.) September 19, 2014- Strand Development Company, LLC recently announced that Seth Kines has been hired as the Director of Sales and Marketing at the Inn at the Crossroads, a new boutique hotel opening this Fall in Lake City, S.C. Kines will oversee the day-to-day sales efforts for the 57-room property.

“I am thrilled to join the Inn at the Crossroads hotel during this exciting time and I am especially pleased to be taking part in the grand opening of this unique property,” said Kines.     

Kines previously served as the Assistant Front Office Manager and Group Sales Coordinator for the Kiawah Island Golf Resort in S.C. and the Front Office  Manager for the Hyatt Regency in Greenville, S.C. before moving to the position as Director of Sales and Marketing for the Hawthorn Suites Greenville, S.C. 

“With his extensive sales, marketing and leadership experience and proven success, Seth will prove to be a strong addition to the Lake City team.” said Allan Brunner, Corporate Director of Sales & Marketing for Strand Development Company, LLC.  

Kines, who is originally from Rome, Ga., currently resides in South Carolina.

Jiaqi Tang Named as Director of Food & Beverage for 172-key Le Méridien Chicago - Oakbrook Center

$
0
0

September 19, 2014 - CHICAGO - Le Méridien Chicago - Oakbrook Center, a Rockbridge Portfolio property, proudly announced today the appointment of Jiaqi Tang as Director of Food & Beverage, and Jarek Krolak as Chief Engineer. The new hires will join the world-class team at the brand new Le Méridien Chicago - Oakbrook Center, which recently opened in July following a $25 Million transformation. Le Méridien Chicago - Oakbrook Center provides a new lens on Western Chicago’s sophisticated Oak Brook area, home to a multitude of upscale shopping and dining options as well as Fortune 500 business headquarters.  

As Director of Food & Beverage, Jiaqi Tang brings a wide range of leadership and management skills to Le Méridien both on a national and international level. Jiaqi joins the team after most recently serving as Director of Outlets at the Peninsula Chicago, overseeing restaurant and beverage operations. She previously worked at Beau Rivage Resort and Casino as General Manager of BR Prime Steakhouse. Prior to joining Beau Rivage, Jiaqi was assistant restaurant manager at Jean George Restaurant at the Portman Ritz Carlton in Shanghai. Jiaqi received a Bachelor of Arts degree in Hotel, Catering and Tourism Management from Hong Kong Polytechnic University and is fluent in Chinese and Japanese. 

Jarek Krolak joins Le Méridien Chicago - Oakbrook Center as Chief Engineer from SOHO House Chicago, where he served as Facility Manager. Prior to SOHO House, Jarek worked at Embassy Suites, the Talbot Hotel and Renaissance Hotel as Director of Engineering, and Hilton Garden Inn as Regional Director of Engineering. A Polish native, Jarek graduated from the Mechanical Technical School at Szczecin Marine University in Poland. Jarek holds an HVAC and R Certification and a Refrigeration Certificate. 

Le Méridien Chicago - Oakbrook Center features 172 guestrooms and suites, including an extraordinary Presidential Suite and six spacious Executive Suites all featuring contemporary and mid-century inspired furnishings. The hotel also boasts 3,500 square feet of expansive event space, two contemporary Spa Suites and a sleek Spanish restaurant, El Tapeo, offering contemporary tapas style dishes and handcrafted cocktails.

Guests will be immediately enthralled by the new modern façade, which opens into the hotel’s signature and award-winning arrival experience, Le Méridien Hub™.  Le Méridien arrival consists of four unique elements: large-scale artwork in high impact areas; the sensory experience, illustrated through Le Méridien signature scent, sound and use of light; UNLOCK ART™ programme, featuring artist designed key card collections that offer access to the acclaimed Elmhurst Art Museum; and a 24-hour curated soundtrack by French Bossa Nova band Nouvelle Vague. The Hub also features the signature Master Barista, a recently launched initiative to meet the growing demands of coffee lovers at every Le Méridien hotel worldwide. The Master Baristas lead coffee-related initiatives at each hotel, serve as a coffee cultural ambassador, and maintain knowledge of current coffee trends within the destination.

The ninth floor of Le Méridien Chicago - Oakbrook Center boasts a 3,000 square foot Grand Salon Ballroom and Executive Club Lounge as well as the hotel’s new restaurant concept, El Tapeo, featuring floor-to-ceiling windows and breathtaking views of the city. The 58-seat restaurant offers authentic Spanish cuisine, created by culinary artist and Chicago native, Chef Franco Diaz. In the hotel’s 25-seat lounge and 12-seat bar, guests are also served freshly made, handcrafted cocktails and light tapas style appetizers.

Le Méridien Chicago - Oakbrook Center also features two modern Spa Suites, featuring custom stone and marble décor, a stone-tiled rain shower steam room with a 32” heated mosaic tile bed amidst ten body sprayers, a luxurious soaking tub and a large relaxation lounge. The lounge is designed with seamless flexibility to allow guests to revitalize their mind, body, and spirit, as they relax in the plush comfort of an oversized sofa, or engage in an array of curated spa treatment services in partnership with ESPA. 

For more information or to book, please visit www.lemeridien.com/chicagooakbrookcenter.  

 

Hotel Guests Prefer Texts: Hotels Provide Luxury with SMS

$
0
0

September 22, 2014, Santa Monica, CA - Tanning by the pool and feeling thirsty? Instead of getting up to find a hotel staff member, you can pull out your phone and text in your drink order. The front desk staff immediately logs your request and notifies the bar. You instantly receive a confirmation text back from the front desk, and your drink is already on its way.

Go Moment is pleased to announce the release of CAPE, a web-based platform that allows hotel staff to communicate with guests via text, mobile, web and email from a single command center. Go Moment’s guest communication platform is easy, requires no integration, and streamlines the guest fulfillment process under one single platform.  

Hotels are finding that this type of luxury improves TripAdvisor scores, encourages repeat customers, and promotes cross selling opportunities. 

Check out How it Works.

CAPE provides two major benefits to hotel staff: a command center for guest communication and a unified portal for area research (such as weather, directions, Yelp and Google Places). Hotels are finally able to connect with customers anytime, anywhere by leveraging all communication channels to respond to guest needs and ensure guest satisfaction during the on-site stay.

Raj Singh, CEO of Go Moment commented, “CAPE revolutionizes guest communication and service. Hotel staff can now text a guest, check the weather, book reservations, and see reports using one simple product.” A case study showed tasks performed in CAPE are 198% more efficient than current methods used by front desk staff. Further, hotels using the CAPE solution have experienced an increase in productivity, while decreasing their request fulfillment time to 90 seconds.  

We deliver the best in guest communications!

To learn more about CAPE and Go Moment services, please contact press@gomoment.com.

HMC Assumes Management of The 260-key Ambassador Hotel in Amarillo, Texas

$
0
0

September 22, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly assumes the management of the The Ambassador Hotel in Amarillo, TX.  This 260-guestroom and suite property is located conveniently close to downtown Amarillo and is only a short 15-minute commute from Amarillo International Airport.  In addition, $4MM has been allocated for renovations to the hotel as part of this transition.  HMC is one of the country’s largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations.

The Ambassador Hotel is conveniently located near all of the amenities Amarillo has to offer including shopping, theaters, museums, minor league sporting events and various other local points of interest for hotel guests.  The property provides excellent opportunities for leisure visitors such as relaxing treatments from the Aurora Therapeutic Spa, an indoor pool, jacuzzi and gym.  For business there is complimentary Wi-Fi, a business center and two on-site dining choices, the Parke Cafe and the Pour House.  In addition, the Cattle Baron’s Concierge Levels offer a daily hot breakfast, nightly hors d’oeuvres, and cocktails on the 10th floor Cattle Baron Lounge to relax after a stressful day.

 

“The Ambassador Hotel offers the best of Texas hospitality through excellent service, guest amenities and close proximity to all of the activities Amarillo has to offer.  In addition, the hotel has unsurpassed facilities for meetings, conventions and special events.  With expansive meeting rooms totaling 8,500 square feet, and a spacious garden atrium, it’s an excellent choice for conferences, weddings or special occasions,” said Gerald Morris, VP of Operations for HMC.  “We’re excited to begin our partnership with the hotel and look to build even better guest experiences in an already well-established property in the Amarillo area.”

 

Jean-Marc Jalbert Appointed as General Manager for 301-room Radisson Blu Warwick Hotel, Philadelphia

$
0
0

PHILADELPHIA (September 22, 2014)—Radisson Blu Warwick Hotel, Philadelphia today announced the appointment of Jean-Marc Jalbert as general manager. Jalbert will oversee all staff operations, ensuring that all facets of the 301-room historic property exceed guest expectations. 

Jalbert’s experience in the hospitality industry as a general manager and food and beverage director has taken him from France to England, throughout United States, and the Caribbean over the past 30 years. No stranger to the upper-upscale service guests expect from the Radisson Blu brand, Jalbert was most recently general manager at the Radisson Blu Resort, Marina & Spa in St. Martin. After receiving his hotel management degree from Lycée Hotelier Paul Valery de Menton, he worked at the five-star, five-diamond Chateau Hotel outside of Paris, solidifying his experience in the luxury segment and honing his skills in the food and beverage arena. He also held food and beverage director positions at the Sofitel in Houston and Turnberry Isle Resort & Club in Florida. Jalbert’s first general manager position was at Grove Isle Resort & Club in Miami. 

 

Radisson Blu Warwick Hotel, Philadelphia is situated in the Rittenhouse Square district of Philadelphia and recently underwent a $20 million renovation that included a redesign of all guestrooms and corridors, as well as the hotel’s grand lobby and new business class lounge to reflect Radisson Blu’s signature, contemporary style while maintaining the charm and heritage of the landmark property. Renovations to the hotel’s meeting and event space are set for completion in early 2015.

 

Originally opened in 1926, the Center City hotel features 301 spacious guest rooms, including four suites; a 2,000-square-foot fitness center; 17,000 square feet of event space; and three dining venues. The hotel is listed on the National Register of Historic Places, and, in keeping with Radisson’s commitment to responsible business practices and environmental stewardship, the property has been recognized by the Green Key Eco-Rating Program with a 4 Green Key rating. The hotel is also the recent recipient of the prestigious TripAdvisor® Certificate of Excellence for its consistent, outstanding reviews from travelers.

 

For more information, please visit www.radissonbluphiladelphia.com

The Newly Built 130-room Holiday Inn Express Hotel & Suites Opens in Spruce Grove, Alberta, Canada

$
0
0

Owned by 1779994 Alberta Ltd, and Managed by Perfect Hospitality Inc. and PHI Hotel Group

22 September, 2014 - SPRUCE GROVE, AB. – InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, today announced the opening of a new Holiday Inn Express® Hotel & Suites in Spruce Grove following an $18 million investment by the ownership group. This 79,500-square-foot property has been added to IHG’s hotels in Alberta, is located close to some of the city’s major attractions such as TransAtla Tri Leisure Centre, Fuhr Sports Park and 20 minutes away from West Edmonton Mall. Other neighboring attractions include the Tri-Village which features many shops and popular eateries and the Acheson Industrial Park, a major employment area, home to more than 200 businesses.

“Holiday Inn Express hotels are designed to be the smart choice for value-conscious business and leisure travelers,” said Heather Balsley, senior vice president, Americas Core Brands & Brand Operations. “With more than 2,200 properties worldwide and nearly 500 more in the pipeline, the Holiday Inn Express portfolio continues to provide our guests with an enhanced-stay experience at a great value.  We are proud to welcome this hotel into the Holiday Inn Portfolio of Brands with the brand-new sign and everything it represents.”

 

The Holiday Inn Express brand is one of the largest and fastest growing hotel brands in the industry, and in order to meet the ever-changing needs of its guest, IHG invested in the $1 billion Holiday Inn global brand re-launch, the largest in hospitality history. The re-launch continues to drive increased quality and consistency across the global portfolio, and new hotels feature a contemporary image with emphasis on arrival and welcome services, guestroom and guest bath comfort and a redesigned logo and signage.

 

The four-story, 130-room hotel includes 42 suites, an indoor swimming pool, and 3,000 square feet of meeting space for up to 200 people. Through IHG’s Green Engage initiative, the Holiday Inn Express Hotel & Suites Spruce Grove upholds IHG’s commitment to sustainability through its installation of an energy management system, the implementation of LED and energy efficient lights bulbs throughout the hotel, an extensive recycling program, the utilization of green cleaning chemicals and the use of the innovative MOLOK garbage disposal system.

 

“We want to be a hotel that Spruce Grove is proud to call their own”, said Jon Sholter, general manager, Holiday Inn Express Hotel & Suites Spruce Grove. “Our hotel is a great representation of the warm and welcoming nature of our community and we know that both business and leisure travelers will enjoy the many amenities our hotel offers.”

 

The new hotel offers guests a pleasurable experience with amenities that include a 24-hour fitness center, complimentary high-speed Internet access and a business center. Business travelers will find large desks with ergonomic chairs, free local and toll free phones with private voicemail, and complimentary newspapers. The complimentary Express Start™ breakfast bar offers a full range of breakfast items, and now features healthy breakfast items, including Chobani yogurt, whole wheat English muffins, Special K cereal with red berries, new oatmeal flavors in cups, and a toppings bar - for yogurt, cereal and pancakes. Additionally, the breakfast bar continues to offer a rotation of egg and meat selections, biscuits, fruit, the brand’s proprietary cinnamon roll, and Smart Roast® coffee. Guest rooms will feature contemporary styling, comfortable queen or king-sized beds, a sitting area with a lounge chair and an in-room coffee machine featuring complimentary Smart Roast 100% Arabica coffee. The SimplySmart™ shower incorporates a proprietary Stay Smart™ Kohler showerhead, signature shower curtain with curved rod. Upgraded 100 percent cotton terry towels and Bath & Body Works White Citrus bath products are also included. Guests will enjoy the SimplySmart™ bedding collection, where they will find crisp, fresh bedding that features an attractive decorative throw, a medium-weight duvet blanket and soft, 200 thread-count sheets.

 

The Holiday Inn Express Hotel & Suites Spruce Grove, owned by 1779994 Alberta Ltd, and managed by Perfect Hospitality Inc. and PHI Hotel Group, is franchised by an affiliate of IHG. The Holiday Inn Express brand is part of IHG’s diverse family of brands in nearly 100 countries and territories, and meets the needs of guests, whatever the occasion – whether an overnight getaway, a business trip, a family celebration or a once-in-a-lifetime experience. The Holiday Inn Portfolio of Brands participates in IHG’s hotel rewards program, IHG® Rewards Club. The industry’s first and largest hotel rewards program is free, and guests can enroll at IHGRewardsClub.com, by downloading the IHG® App, by calling 1-888-211-9874 or by inquiring at the front desk of any of IHG’s more than 4,700 hotels worldwide.

 

Strong Hotel Performance Enables Hoteliers to Reduce Discounting

$
0
0

TravelClick Data Shows, as Group Bookings Rise, Savvy Hoteliers Reduce Transient Discounting to Drive RevPAR 

NEW YORK - September 22, 2014 - Hotels in major North American markets are continuing to experience solid growth in both rate and occupancy across all travel segments, according to data from the September 2014 TravelClick North American Hospitality Review (NAHR). This sustained growth is enabling hoteliers to reduce transient discounting, paving the way for even stronger revenue per available room (RevPAR).

 

“We’re starting to see an emerging trend toward the reduction of transient discounting for RevPAR improvement,” said John Hach, Senior Vice President, Global Product Management of TravelClick. “When demand is strong and sustainable, savvy hoteliers actively manage to minimize discounts for increased RevPAR performance. We anticipate this trend to continue, especially in markets experiencing strong group advance reservation volume. Ultimately, hoteliers are setup to generate more revenue for the remainder of this year into 2015.”

12 Month Outlook (September 2014 - August 2015) 

For the next 12 months (September 2014 - August 2015), overall committed occupancy* is up 4.4 percent when compared to the same time last year. ADR is up 4.1 percent based on reservations currently on the books. 

Transient bookings are up 6.9 percent year-over-year and ADR for this segment is up 5.1 percent. When broken down further, the transient leisure (discount, qualified and wholesale) segment is showing occupancy gains of 6.6 percent and ADR gains of 5.3 percent. Transient business (negotiated and retail) segment occupancy is up 7.3 percent and ADR is up 5.0 percent. Group segment occupancy is ahead by 3.3 percent and ADR is up 1.8 percent, compared to the same time last year.  

Hach continued, “The group segment really stands out in Q3, particularly the pace of group bookings in September. It will be interesting to see if this segment growth becomes a positive trend or if it will flatten out over time.  Regardless, September is netting out to be an extremely strong month across the board, hoteliers are on track to experience a 14 percent increase in RevPAR. We expect to see this momentum positively impact the majority of key markets throughout North America.”

The September NAHR looks at group sales commitments and individual reservations in the 25 major North American markets for hotel stays that are booked by August 31, 2014 from the period of September 2014 to August 2015.

*Committed Occupancy - Transient rooms reserved + group rooms committed)/capacity

**Reserved Occupancy - Total number of rooms reserved/capacity

The Third quarter combines historical data (July-August) and forward looking data (September)

 


UniFocus is Proud to Announce Mark Heymann, CEO, as a Panelist at Hotel Management Singapore Summit

$
0
0

The Hotel Management Singapore Summit (HMS Summit) will be held on the 30th of October at Marina Bay Sands, Singapore.  HMS Summit, a one-stop strategy platform, will directly address all key operational, management and financial challenges that directly impact corporate and property P&L.

HMS Summit 2014 will feature strategic discussions on service culture, business planning, new source market entry and human resources management. Through peer exchanges and expert presentations on core service deliveries and resource deployment, hoteliers will boost their financial successes with improved guest satisfaction and operational efficiency.

Mr. Mark S. Heymann has been invited to participate on a panel of industry experts to discuss improving labor forecast accuracy and business planning for increased profitability in the hotel industry. With more than 35 years of expertise in the hospitality and service industry, Mr. Heymann is a founding partner and CEO of UniFocus, one of the largest performance management firms in the service industry. UniFocus supports thousands of locations globally, in over 100 countries, in achieving controlled labor costs and increased profits.

UniFocus provides the technology and integrated metrics companies need to allocate their workforce, engage their employees, and satisfy their customers. UniFocus is the only company that fuses workforce management with a feedback element linked to satisfaction.   Integrating employee engagement, guest satisfaction, and hands-on experience measurements ensure consistent service delivery at the lowest possible cost.   

As an expert in staff & strategic planning, managerial performance and measurement systems, Mr. Heymann has published articles in Hospitality Lodging, Hotel & Motel Management, The Bottom Line and Lodging Hospitality. Also, he has been a guest speaker at the McGladrey, Hendrickson & Pullen Annual MAS Conference, IAHA of Colorado, and the International Society of Hospitality Consultants. Mr. Heymann earned a B.A. in Economics from Brown University and a M.S. In business from Columbia University.  

Nobody Asked Me, But… No. 129 Hotel History: Roosevelt Hotel (1893), New Orleans

$
0
0

By Stanley Turkel, CMHS

1. Hotel History: Roosevelt Hotel, New Orleans

The original Roosevelt New Orleans Hotel was built in 1893 by Louis Grunewald, a German immigrant, as the Grunewald Hotel.  In 1908, it was expanded with a fourteen-story 400-room annex.  The expansion was designed by the Milwaukee architectural firm, H.C. Koch & Sons who also designed the Pfister Hotel and the City Hall in Milwaukee.  The Grunewald was the site of The Cave, one of America’s first nightclubs.  The subterranean supper club came with waterfalls, stalagmites, stalactites and a line of chorus girls dancing to a Dixieland jazz band.  The Cave remained in operation until it was replaced by the popular Blue Room in 1935.  The Grunewald family ran the hotel until 1923 when it was purchased by a group of New Orleans investors who renamed it the Roosevelt in honor of former president Theodore Roosevelt.  Eventually, it was purchased by Seymour Weiss who managed and then owned it for more than thirty years.  Weiss was a confidant of U.S. Senator and Governor of Louisiana Huey Long who used the hotel as a home-away-from-home with a suite on the 12th floor.  Long intended to challenge President Franklin Roosevelt in 1935 for the Democratic Party nomination for the presidency but he was assassinated in Baton Rouge.

 

The Roosevelt was acquired by First Class Hotels in 1965 who changed its name to Fairmont Roosevelt and later Fairmont New Orleans.  The Fairmont was famous for the Sazerac Bar and the Sazerac Room with its fine dining in a city of great restaurants.  Another Fairmont restaurant was Bailey’s which was open all night and served comfort food.

 

The Fairmont New Orleans was severely damaged in 2005 by Hurricane Katrina and was closed for more than four years.  In 2007, Sam Friedman of the Dimension Development Company of Natchitoches, Louisiana, acquired the hotel and commenced a $170 million restoration in order to join Hilton’s Waldorf-Astoria Collection.

 

The Roosevelt was supposedly the inspiration for Arthur Hailey’s 1965 novel “Hotel”. It is the story of an independent New Orleans hotel, the St. Gregory, and its owner’s struggle to regain profitability in order to avoid being acquired by a large national chain of hotels.  The novel was adapted into a movie in 1969 and into a television series in 1983 by Aaron Spelling.  In the novel, the owner reflects about the St. Gregory Hotel:

 

He had seen it grow from insignificance to prominence, from a modest initial building to a towering edifice occupying most of a city block.  The hotel’s reputation, too, had for many years been high, its name ranking nationally with traditional hostelries like the Biltmore, or Chicago’s Palmer House or the St. Francis in San Francisco.

 

At one point, the General Manager reports to the owner about the possibility of overbooking:  “I talked with the Roosevelt (Hotel).  If we’re in a jam tonight they can help us out with maybe thirty rooms.”  The knowledge, he thought, was reassuring—an-ace-in-the-hole, though not to be used unless essential.  Even fiercely competitive hotels aided each other in that kind of crisis, never knowing when the roles would be reversed. (page 64-65)

 

Over its long life, the Roosevelt has hosted such famous entertainers as Elvis Presley, Louis Armstrong, Cab Calloway, Ray Charles, Jack Benny, Bob Hope and Frank Sinatra.

 

Frommer’s Review reports:

 

There are celebrities, and then there are movie stars.  The Roosevelt is a movie star of a hotel: grand, glam, confident, memorable.  You don’t just enter the gilded, block-long lobby—you arrive.  The former Fairmont reopened under the Waldorf Astoria banner in 2009, following a $170-million renovation that updated everything down to the legacy.  

 

Oh, and then there are the guest rooms.  They’re fittingly formal if somewhat staid, in dark woods and charcoal and gold tones, with pretty mosaic bathroom floors that echo the lobby tile. 

 

2. My new book, “Hotel Mavens: Lucius M. Boomer, George C. Boldt and Oscar of the Waldorf” tells the fascinating stories of these pioneers and the hotels they built and operated:

1. Lucius Boomer, one of the most famous hoteliers of his time, was Chairman of the Waldorf-Astoria Hotel Corporation. In a career of more than half a century, he owned and managed the Bellevue-Stratford Hotel in Philadelphia, the Lenox in Boston, the Willard in Washington, and the McAlpin, Claridge, Sherry-Netherland and the original as well as the current Waldorf-Astoria in New York.

 

2. George C. Boldt who was the genius of the original Waldorf-Astoria. It was said of him that he made innkeeping a profession and, more than any man, was the creator of the modern American hotel.

 

3. Oscar of the Waldorf was the superstar of his time and one of the stalwarts who managed both the original and the current Waldorf-Astoria. Among his many duties, Oscar commanded a staff of 1,000 persons besides conducting a school for waiters, the only one of its kind in the United States. In 1896, Oscar wrote one of the greatest cookbooks of its time: “The Cook Book by Oscar of the Waldorf”. It contains 907 pages and 3,455 recipes.

 

To reserve an autographed hardcover copy of this new book (which will be available by the end of October 2014), send a check for $43. (includes shipping and handling) to:

Stanley Turkel, CMHS

147-03 Jewel Avenue

Flushing, N.Y. 11367

 

Be sure to include your mailing address.

 

3. 2014 Historian of the Year

I am pleased to report that I have been designated as the 2014 Historian of the Year by Historic Hotels of America, the official program of the National Trust for Historic Preservation. The awards ceremony will take place at the Hotel Hershey in Hershey, Pennsylvania on October 2, 2014.

Florida’s 124-key ONE Bal Harbour Resort & Spa to Become The Ritz-Carlton Bal Harbour, Miami

$
0
0

Chevy Chase, Md., September 22, 2014 - The Ritz-Carlton will assume management of ONE Bal Harbour Resort & Spa on October 2, 2014. The luxury resort will become The Ritz-Carlton Bal Harbour, Miami marking the tenth property in the hotel company’s award-winning Florida portfolio.

The 18-story glass signature designed tower overlooks the beautiful Atlantic Ocean and Intracoastal water way and sits on five sumptuous acres of landscaped gardens and 750-feet of white sandy beach in the ultra-exclusive neighborhood of Bal Harbour. The neighborhood is best known for its upscale shops and restaurants and the close proximity to South Beach.

 

All of the 124 elegant contemporary designed suites, including a magnificent 2,800-square-foot penthouse suite, have spectacular ocean-front views and feature European wood cabinetry and granite countertops, stand-alone egg-shaped tubs in bathrooms, expansive living and large terraces with unparalleled views.

 

“We are very excited to partner once again with the ownership groups of The Ritz-Carlton, South Beach; the Lionstone Group, an entity of the Lowenstein Family and Flag Luxury Group, LLC led by Paul and Dayssi Kanavos said Herve Humler, president and chief operating officer of The Ritz-Carlton Hotel Company. “The hotel has already earned a reputation as of one of Florida’s most desirable and unique locations and adding The Ritz-Carlton service excellence to the spectacular surroundings should transform The Ritz-Carlton Bal Harbour, Miami into one of the world’s most sought after places to visit.”

 

A centerpiece of the resort is the 10,000 square-foot waterfront spa; a sanctuary promoting renewal and revitalization. Ten private treatment suites complete with ocean views, a serene waterfront terrace and a reflecting room for pre-and post-treatment relaxation in addition to a state of the art fitness center, are available to hotel guests and residents in the community.

 

A spectacular European-edged outdoor swimming pool, a beautiful beach and luxury cabanas with private hot tubs provide multiple options for guests wishing to enjoy the Florida sunshine and fresh ocean breezes in a tranquil setting. Savory bites are served at the resort’s fabulous restaurant and pool bar & grill.

 

For meetings and special events, the hotel provides a variety of venues for every occasion from business groups to destination weddings with 2,400 square feet of indoor space and an additional 3,400 square feet of outdoor terraces. The meeting and entertainment rooms are fully equipped with state of the art audio visual equipment and are capable of accommodating 110 guests.

 

Humler noted “Florida continues to offer tremendous potential to the luxury traveler and the opening of The Ritz-Carlton Bal Harbour, Miami is a key strategic move to expand our presence across a region beloved by Ritz-Carlton guests.”

 

Value Place Appoints Kelly Poling as Executive Vice President and Chief Marketing Officer

$
0
0

September 22, 2014 - WICHITA, Kan. - Value Place, the largest economy, extended-stay hotel brand in the U.S., has named Kelly Poling as Executive Vice President and Chief Marketing Officer. As the leader of Value Place’s brand, marketing, and distribution strategies, Ms. Poling will be focused on strengthening the positioning of the brand and driving more guests to its hotels across the country. 

“It’s an amazing time to be joining Value Place,” said Poling. “The Company has such a strong foundation and growth trajectory. I’m looking forward to furthering the value proposition for both guests and hotel owners with an additional focus on telling Value Place’s story and reaching a larger audience of potential guests.” 

 

Poling joins Value Place from Rosetta Stone, where she led consumer marketing strategy and operations. She previously spent seven years at Choice Hotels International, where she ran the corporate strategy, marketing, and e-commerce functions. Prior to her time with Choice, she managed brands at Johnson & Johnson and developed IT and corporate strategies as a management consultant with Arthur Andersen. She has a BBA from The George Washington University and an MBA from the Wharton School at The University of Pennsylvania. 

 

Value Place was established in order to fill a void in the hospitality industry, by providing guests a consistently affordable, clean, and safe extended-stay hotel. With the newest hotels in the extended-stay sector, Value Place continues to outperform the economy extended-stay segment in Revenue per Available Week (RevPAW) growth. As a result, Value Place is rapidly expanding its footprint through franchise and corporate development across the country. 

 

“I’m excited to have Kelly join our executive team,” said Bruce Haase, CEO of Value Place. “Her experience and success with transformational marketing and online distribution will undoubtedly accelerate our growth and continue our evolution from an entrepreneurial brand to a household-name hotel chain.” 

 

With nearly 190 hotels open in 32 states, Value Place has garnered national recognition for the success of its franchise operations. The brand was recently named by Forbes magazine as the top hotel franchise in the U.S. Value Place was also recognized as one of 2014’s Top 500 Franchises by Entrepreneur Magazine, as well as one of Franchise Business Review’s Top 50 Franchises for four consecutive years. 

 

Using Bad Customer Service to Inspire Good Customer Service

$
0
0

by Katie Scheer

We’ve all had this happen.  You show up to a store, ready to make a purchase that thrills you, and within moments of arrival, all of that great energy you had gets sucked right out of you.  What happened?  More than likely, you walked into an environment that had negativity and unhappiness hovering, and the associate(s) you encountered had bad energy spewing from their pores.  (We can likely assume that these associates are unhappy with their jobs and don’t have the tools/training they need to do their jobs well so they feel good.)  This negativity wildfire nearly engrosses you, and that excitement you had about your purchase is depleted.  Think about all that could be done differently by the company/associates in this situation.  Now, take a look at a very funny (very bad!) customer service exchange that takes place during Meet the Parents when Greg Focker (Ben Stiller) is attempting to board a flight.

 

So much to learn from these two types of exchanges!  In the first, the associates are unhappy, and while the source of this is bigger than just fixing their individual service style, they can take control of their own skills.  In the second, that airline associate puts on the look of being pleasant and happy, but she clearly enjoys being difficult and has no clue about delivering good service.  Our takeaway that we should embrace:

Be masters of positivity. We need to squash the hidden cancer (any negativity) that is spreading throughout our company by ensuring that we, and all of our employees, take forward action to make positive change and show up with positive attitudes that are infectious.  In the first example, this company/store needs to uncover what’s getting in everyone’s way, face all obstacles head on, and do it all with a genuine and caring presence.

Be okay with sometimes bending the rules. Within normal/okay bounds, of course.  The airline associate in the video had a policy to board the plane by ranges of rows; therefore, she chose not to board Greg since his row was off by one.  In this situation, obviously, she could easily “bend the rules” since no one would get hurt, no other customers would be negatively impacted, and it was logical.  If the benefits of going outside of normal policy far outweigh the negatives, you should duly consider, and empower your associates, to exercise good judgment for when to take a different action.

Face the elephant head-on.  If you realize that your customer has been put into a difficult, uncomfortable, or unfortunate situation with you or your company, make sure to acknowledge this rather than to allow for “the elephant in the room” to distract everyone.  Had the airline associate realized that her first response to not seating Greg was perhaps wrong or inappropriately handled, she could have recovered by later saying, “I apologize for not letting you board earlier.  Our policies are very strict, and I realize it may feel silly…”  Then, Greg could walk away with a better understanding and respect for the reasoning behind the associate’s odd behavior. 

Make the customers feel good.  It feels good when you make others feel good about doing business with you.  You can do this rather easily- simply have a smile on your face, build a quick rapport, create an upbeat presence, show happiness about helping, give a nice “thank you,” etc.   When the customers feel good doing business with you, they will refer you and come back for more.

Our customers will never feel like Greg, right?  Because we know that: “Every contact that we have with a customer influences whether or not they’ll come back.  We have to be great every time or we’ll lose them.” - Kevin Stirtz.

 

HVMG Appoints Amanda Chivers as Director of Acquisitions and Business Development

$
0
0

ATLANTA, Ga. (September 23, 2014) - Hospitality Ventures Management Group (HVMG), an Atlanta-based, privately owned hotel ownership and management company, announced that it is adding to its real estate and business development team.  Amanda Chivers has been named corporate director of acquisition and business development.  Chivers will assist in identifying and acquiring existing hotels, securing third party management assignments and supporting ground-up construction projects, as well as assisting with the overall growth of owned and managed assets.

“Amanda has an impressive background in asset management, acquisitions and hospitality investment, making her the ideal candidate to help HVMG execute on its strategy of aggressive, yet measured, growth,” said Mary Beth Cutshall, HVMG’s senior vice president of acquisitions and business development. “HVMG’s portfolio of owned and managed hotels has more than doubled over the past four years, and we are committed to continue this level of growth over the next three to five years with Amanda’s assistance.”

 

Prior to joining HVMG, Chivers was an asset manager specializing in non- or under-performing hotels with TriMont Real Estate Advisors.  She also served as director of real estate transactions for Moody National Companies, where she was involved with over $1 billion in private equity investments in hospitality assets.  Chivers received her bachelor’s degree in political science from Spelman College and is a Certified Commercial Investment Member (CCIM).  She also is an active member of Commercial Real Estate Women (CREW), and serves as a board member and vice-president of sponsorship for the Atlanta Hospitality Alliance (AHA).

 

“Achieving meaningful growth through strategic acquisitions, new builds and third party management requires a broad range of skills that I’ve acquired in my past roles underwriting and conducting due diligence of hospitality real estate assets and most recently as an asset manager,” Chivers noted.  “I’m eager to play a role in helping shape the growth of HVMG’s expanding portfolio.”  

 

GEO-Location by RoamingAround is Stimulating Mobile App Use and a Quick ROI

$
0
0

Hoteliers can now push relevant and micro-targeted messages to guests’ cell phones encouraging them to make impulse purchases in real time based on their proximity to outlets and services

BOSTON, MASS. - SEPT. 23, 2014 -Hoteliers looking to enhance their current mobile strategy and increase guest engagement with their branded mobile app are turning to GEO-Location. Through targeted hotel-to-guest messaging based on location (indoor or outdoor), hotel marketers are finding that mobile app use is on the rise. This not only drives incremental revenues and provides a faster mobile app investment return; it simultaneously increases guest satisfaction, builds loyalty and improves the hotel’s bottom line.

 

GEO-Location provides hoteliers with the latest in technology - GPS, Latitude/Longitude positioning, Bluetooth BLE 4.0, NFC and WiFi - to locate guests and send them personalized messages by SMS, Push, or via the hotel’s Mobile App. The GEO-Location component can easily be added to any existing app by use of our software development kit, or it can be included in a full Mobile Engagement Solution by RoamingAround.

 

“RoamingAround’s new GEO-Location is ideal for hotels that have committed to building an app or already invested in app development but need to revive/revamp it to make it relevant,” said Michael Garvin, RoamingAround president. “Why leave mobile app engagement to chance? By adding our GEO-Location component, hotel marketers can send targeted, personalized messages, offers or incentives based on timing and location. This will increase mobile app use, as guests look forward to receiving their next custom offer that is sure to enhance their hotel experience.

 

“In the late 90s, hotel owners and operators began buying hardware and software for the sake of automation with little regard to its return on investment; they rarely used the technology to its full potential, didn’t know how to analyze the data the systems provided, and disregarded system compatibility,” he said. “Today, hoteliers are experiencing much of the same confusion now knee-deep in the mobile age. They are building mobile websites, developing mobile apps, and buying mobile guest-service solutions because they have to in order to remain competitive. But now what? Knowing how to make these mobile services known to guests is tricky, and getting them to actually use the tools efficiently is equally as difficult. This is where GEO-Location by RoamingAround can help.”

 

Proximity marketing drives impulse purchases by accurately pinpointing where a guest or group of guests is on property. This ensures that all triggered messages can be personalized to each individual or group, and it increases the likelihood that the guest will accept the offer and engage. Properties and brands decide the areas and rules of when and who gets hit with these messages; different content is shown to different users based on proximity and preferences.  Messages can even be triggered in multiple languages for a multi-cultural experience. 

 

“On the back end, GEO-Location tracks each guests’ whereabouts to personalize their experience using the hotel’s mobile app,” Garvin said. “A simple plug-in component quickly breathes new life into a hotel’s potentially outdated app while reviving its investment. It also offers a new level of mobile engagement with travelers while becoming a fun, new use of mobile technology. RoamingAround provides analytical tools that track conversion rates and guest traffic patterns greatly increasing success ratios. The system supports social media check-in and is TCPA compliant, preventing guests from reporting SPAM allegations.”

 

Indoor/Outdoor Engagement

To facilitate indoor geo-fencing, RoamingAround works with each hotel to identify the best indoor access points (iBeacon, Bluetooth BLE 4.0 and WiFi) throughout the property. Being able to detect a guest’s movement vertically between floors or levels of a space greatly improves the accuracy of sending relevant messages. These messages can be discounted deals, complimentary offerings or luxury incentives, such as a private booking. RoamingAround’s GEO-Location enables marketers to manage automated triggers that contain hyper-personalized messaging to ensure they are not only gaining incremental revenue, but also engaging each customer with different experiences, based on their personal preferences, habits and history. 

  

 

RoamingAround’s outdoor geo-fencing  solution tracks customers as they explore the surrounding areas and entices guests to take immediate action within “fenced” locations, such as hotel outlets, partnering businesses, transportation hubs and even competitor locations. The technology combines individual customer profile data, business intelligence rules and uses latitude and longitude coordinates, GPS or Bluetooth 4.0 capabilities, to automatically streamline each scheduled or event-driven trigger. 

 

“The key to successful GEO-Location engagement is knowing each guest; who they are, what they want and when they want it,” Garvin said. “When the information being sent is relevant and timely, guests will be eager to engage. RoamingAround will work with hotels to craft messaging that will trigger impuse offers and incentives that visitors simply can’t refuse.” 

 

For more information on GEO-Location, contact the RoamingAround sales team at (978) 777-8787 Ext. 303, or email sales@roamingaround.com. For media inquiries, contact Barb Worcester, PRPRO, at (440) 930-5770 or email barbw@prproconsulting.com.

 


Dennis Jung Appointed Hotel Manager at The 375-room Ritz-Carlton, South Beach in Florida

$
0
0

SOUTH BEACH, FL – SEPTEMBER 23, 2014 – Luxury Miami Beach hotel, The Ritz-Carlton, South Beach, announces the appointment of Mr. Dennis Jung to the position of Hotel Manager. With more than 15 years of experience in the hospitality industry, the seasoned international hotelier will lead and oversee the operation of the 375 room hotel in Miami Beach, FL. The oceanfront restored 1953 Art Moderne building, in the famed Art Deco district, is located at the epicenter of South Beach.

Mr. Jung’s tenure in the luxury hotel industry has led him to exotic locations around the globe, working in 6 cities, across 3 different continents. He began his hospitality career as a Night Auditor at a 285 room hotel in Frankfurt, Germany. After 10 years and 8 employment positions in the Rooms Division – holding executive positions in Munich, Switzerland, Shanghai, and Beijing – Jung decided to Join The Ritz-Carlton family in 2010.

 

Most recently Mr. Jung held the position of Hotel Manager at The Ritz-Carlton, Moscow. In Moscow, Jung began as the Executive Assistant Rooms Manager, and would eventually expand his role to The Director of Hotel Operations followed by Hotel Manager. His hard work and talent served vital as the Opening Team Trainer at The Ritz-Carlton properties located in Hong Kong, Vienna, Dubai, and Herzliya, Israel, in addition to serving as Project Zenith in Berlin and Hotel Arts Barcelona.

 

Jung earned a degree in International Hospitality from Hotelfachschule Heidelberg in Germany and also studied at Cornell University.

 

The hotelier, born in Germany, speaks 4 languages including German, English, French and Mandarin. Jung is excited to add Spanish to his roster as he absorbs Miami’s culture with his wife and their two children. “South Beach is one of the world’s most glamorous and exciting resort towns,” said Jung. “Having worked in pure business hotels in the past, it was very exciting to accept a new and different opportunity in a property with great history and legacy.” The Ritz-Carlton, South Beach is located at One Lincoln Road, Miami Beach, FL. For additional information visit ritzcarlton.com/southbeach or call (786) 276-4006.

Coast Hotels to Launch Holistic CRM Initiative Driven by ZDirect

$
0
0

As one of North America’s growing - and Canada’s largest - hotel brands, Coast Hotels will soon be implementing new technology to optimize its customer relationships by integrating email marketing, guest satisfaction surveys and loyalty rewards into ZMail

[HALLANDALE BEACH, FL- SEPTEMBER 23, 2014] - With hotels throughout Western Canada and the Western U.S., the Coast Hotels brand is growing and investing in systems that will add value to its expansive portfolio and its valued guests. Through a new partnership with ZDirect, the hotel franchise, ownership and management group has entered into an agreement to launch a holistic customer relationship management initiative that will eliminate disparate solutions and bring all digital marketing, surveys and loyalty onto one platform. 

“Coast Hotels has a strong focus on development, and we are continuously working to add value to our hotels and improve on the guest experience by being as responsive as possible to our customers,” said Sarah Kirby-Yung, Coast Hotels executive director, marketing and communications. “To better communicate with our guests, we needed to do away with disparate systems that didn’t talk to each other. We had one vendor managing our loyalty and rewards, others initiating our email campaigns and a third distributing surveys and reporting results. Doing business this way was very cumbersome, and it kept us from having a full view of the guest. ZDirect came highly recommended by one of hospitality’s top technology consultants as a company that can provide complete hotel marketing automation on a single platform.

“While searching for an integrated relationship management solution, we found that some Email Service Providers include surveys as a service, but few, if any, included loyalty,” Kirby-Yung said. “ZDirect’s ZMail platform not only integrates all CRM functions, but they offered to customize their existing loyalty program to fit our unique brand needs. This level of service, combined with ZDirect’s comprehensive solutions that drive revenues and loyalty, resulted in our selecting a new partner that is different from others in the market and who we believe will exceed our expectations.”

Working in conjunction with Coast Hotels, ZDirect will begin enhancing its loyalty management platform to contain a more powerful guest portal for customers to access and revise their loyalty preferences. The solution will feature simple account creation with social login integration. The loyalty program will be enhanced further to include full customization and design of the program by Coast Hotels, and an easy-to-view report dashboard will be added. The augmented solution, when released, will enable Coast Hotels to stay informed on how its loyalty program is performing, including receiving reports to see how often guests are using it, who signed up, and the value of those guests. The social login feature will also provide guests with direct access by logging in via Facebook or Twitter. Guests will be able to check their loyalty account status and activity from their mobile devices and receive real-time notifications on any activity. This strategic loyalty management program is gearing up to be even more comprehensive than the legacy loyalty solutions in the market today and will automate many of the tasks that are still manual.

Relevant Communication

“As a hotelier, creating direct relationships with guests is an ongoing challenge,” Kirby-Yung said. “To do this, systems need to be nimble from a marketing perspective to give the marketing team and our hotels the right information for the right guest. Whatever the communication, it needs to be targeted and customized according to each guest’s profile and interest. We believe that ZDirect’s ZMail platform will not only make two-way communication with guests - and from guests - easier, but the solution will provide us with the actionable guest insight we need to communicate with these loyal customers in a more meaningful way.”

Using a dynamic content engine, PMS integration, and the practice of Hospitality Marketing Automation, ZMail automatically sends intelligent and personalized confirmations, pre-arrival emails and post-departure emails with guest satisfaction surveys via email, mobile communication, SMS, social networks and more. The integrated platform enables hoteliers and marketers to learn about the real people behind every reservation, while Hotel Marketing Automation helps optimize resources. With ZMail, Coast Hotels will soon be taking its CRM initiative to new levels.

Through ZMail, Coast Hotels will receive: 

  • PMS/CRS Integration 
  • eCRM Database 
  • Profile Consolidation   
  • Guest Stay Communication 
  • PMS Integrated Marketing
  • ROI Dashboard
  • Advanced Filtering and Segmentation 
  • Dynamic Content Engine
  • Web Forms & Surveys 
  • Customer Feedback Management 
  • Guest Portal
  • Loyalty Program

 

 

 

 

 

“ZMail’s easy-to-understand analytic tools will enable us to clearly see who we are reaching and if they are responding,” Kirby-Yung said. “This will be really helpful in determining how effectively we are communicating with our guests. By enabling us to customize all communications based on calendar- or event-driven based variables, such as arrival date and guest segment type, or based on guest profile data, we will be able to identify more clearly who our loyal customers are or do what is needed to turn transient customers into returning guests. We are eager to get started with ZMail and begin building relationships like never before.” 

ZDirect Vice President of Sales Caren de’Ath had this to say: “ZDirect is much more than an email service provider—we actually pioneered the practice of Hotel Marketing Automation for the lodging industry. Where other companies concentrate on communicating with travelers before they arrive, ZDirect keeps the targeted communication going before, during and after each guest’s stay on a single platform. This is our point of differentiation, and the way that ZDirect will be helping Coast Hotels increase revenue and drive loyalty by building long-term guest relationships.”

For general information on ZDirect, visit www.zdirect.com.  For details on Coast Hotels, visit www.coasthotels.com.

Fairmont San Jose in California Appoints Executive Chef Anthony Hsia

$
0
0

SAN JOSE, CA (September 23, 2014) - The Fairmont San Jose is proud to announce the appointment of Anthony Hsia as Executive Chef at the iconic Silicon Valley hotel.  Promoted from Executive Sous Chef, Hsia will now oversee the hotel’s restaurant, banquets, weddings and private events.

Chef Anthony will lead the food and beverage operation at the four-star property, which includes the Lobby Lounge, Fountain Restaurant and TAKAI Sushi & Sake.  The renovated Fountain Restaurant which will re-open in early October, 2014, will showcase Chef’s “local-vore” menu concepts. He and his culinary brigade will also serve the hotel’s 65,000 square feet of meeting and banquet space, including events at the neighboring Summit Center. 

 

“The Fairmont San Jose has earned an enviable reputation for serving outstanding cuisine and I look forward to further elevating that reputation,” shares Executive Chef Anthony Hsia. “By working directly with Northern California’s finest purveyors and showcasing only the freshest ingredients, our team promises an unmatched dining experience.”  “I take great pride in working alongside our guests to design the perfect menus for both corporate and social-catering groups.” 

 

Chef Anthony’s passion for cooking with locally sourced ingredients sets the foundation of his philosophy.   He is renowned for his home gardening and bee-keeping prowess and his dedication to local-farm partnerships, all of which truly exemplify and heighten his ‘farm to table’ commitment. His menus are consistent with the Asian influence of his cooking background. He loves to mix ethnic cuisines and is passionate about broadening culinary horizons both for guests and his staff. 

A 15-year industry veteran, Anthony brings progressive culinary experience to his new post.  The tenured Fairmont Hotels & Resorts professional has served as Executive Sous Chef at the hotel for the past several years. Previously he held senior positions at the Fairmont Singapore, W Hotel, Taipei, Taiwan and Ritz-Carlton, Lake Tahoe.  He began his career at Earth & Ocean at the W Hotel, Seattle in 2000. 

 

Chef Hsia credits his innovative spirit and culinary expertise to his mentors and as a result, thrives on educating and inspiring young chefs. Chef Hsia completed his culinary apprenticeship at the Federazione di Culinario, Milan, Italy.  While not in the kitchen, Chef Anthony enjoys exploring the Bay Area food scene.  He is also an avid race car driver.  

 

Expansion of ATRIO Hospitality Technology Platform Propels Growth of Sales Team

$
0
0

Stowe, VT - (September 23, 2014) - PAR Springer-Miller Systems, Inc. (PSMS)—- a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems today announces that Jasmine Koontz and Bill Green have joined the PAR Springer-Miller Sales & Marketing team in support of the rapid growth of the cloud-based ATRIO Hospitality Technology Platform.

The number of ATRIO PMS installations has increased 300% in 2014. In addition the ATRIO platform continues to grow with more modules and more zero-training features that allow hotels to provide excellent guest service while reducing their total cost of ownership. Other recent achievements include:

 

  • Consistent delivery of monthly releases demonstrates ongoing commitment to Feature Velocity and a growing suite of capabilities 
  • HTML5 Reporting Dashboard provides easy to use, anywhere access to ATRIO reports
  • Proactive Interface Monitoring diagnoses and repairs interface problems before they affect your business 
  • New modules on the platform including ATRIO POS, ATRIO Distribution and coming soon ATRIO Spa

 

 

In order to keep pace with the demand for the cloud-based property management system, PAR Springer-Miller has expanded their global ATRIO sales organization.

 

Jasmine Koontz joins PAR Springer-Miller from Digital Alchemy where she served as the Director of Resort Spa Sales. In this role she helped bring their Spa CRM solution to market. Jasmine has a BA in Business Administration & Marketing and serves as the Regional Sales Manager for the Southwest Territory out of Dallas, Texas.

 

Bill Green joins PAR Springer-Miller from Newmarket International. Based in Los Angeles, California, Bill manages the Northwest Territory as the Regional Sales Manager. Bill also served as a Regional Sales Manager at Newmarket International prior to joining PSMS and also holds a BA in Business Administration & Marketing.

 

“We are excited to welcome Jasmine and Bill to the ATRIO Sales team. With the growing demand for a true cloud based PMS System that focuses on simplifying operational roles within Hotels it was time to expand our team,” commented Victor Vesnaver, Senior Vice President of Sales & Marketing. “It has been a great year for ATRIO and the pipeline is promising for the rest of 2014, Jasmine and Bill will be big contributors to our continued success in 2015 and beyond.”

 

A true built-for-the-cloud solution, ATRIO moves hospitality to a new user experience and a new way of doing business. By leveraging all the capabilities of Microsoft Windows Azure, ATRIO dramatically reduces on-property technology requirements and data security risks. PAR Springer-Miller employs agile development methods with ATRIO, resulting in frequent product releases and the ability react quickly to market needs for new features.  

 

With ATRIO, PAR Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry; moving the hospitality industry to The Cloud,  to a new user experience, and to a new way of doing business. The ATRIO hospitality technology platform continues to expand with ATRIO POS and ATRIO Distribution, reducing the Total Cost of Ownership (TCO) for hoteliers and management companies by embracing true cloud computing, minimizing on-property technology, and reducing implementation and training costs to increase staff efficiency and productivity.

Prospera Hotels & Hyatt Open 178-room Hyatt Place at Anaheim Resort/Convention Center in California

$
0
0

CHICAGO (September 23, 2014) – Hyatt Hotels Corporation (NYSE: H) and Prospera Hotels, Inc. today announce the opening of Hyatt Place at Anaheim Resort/Convention Center, marking the return of the Hyatt brand to the Anaheim market after a more than 20-year absence.

Hyatt Place at Anaheim Resort/Convention Center is ideally located in the Anaheim Resort district, and is within walking distance to the 1.6 million square foot Anaheim Convention Center and is less than two blocks away from the world renowned Disneyland® Resort Parks. The hotel is also located within two miles of Anaheim Stadium, home of the Los Angeles Angels of Anaheim baseball team, and the Honda Center, home of the Anaheim Ducks hockey team. Both Anaheim Stadium and Honda Center host various concerts and entertainment/sporting events throughout the year.  Hyatt Place at Anaheim Resort/Convention Center is ideally situated between Los Angeles and San Diego, which is easily accessible by car or rail. 

 

Hyatt Place at Anaheim Resort/Convention Center offers:

  • 178 spacious guestrooms, all of which feature a 42-inch HDTV, the plush Hyatt Grand Bed® and a Cozy Corner sectional sofa
  • Free Wi-Fi access throughout the hotel
  • Complimentary a.m. Kitchen Skillet TM, featuring freshly prepared breakfast sandwiches, a variety of fresh fruits, hot and cold cereal, yogurt, breads, premium coffee and an assortment of juices
  • Approximately 1,200 square feet of flexible, high-tech meeting/function space
  • Outdoor swimming pool and spa, as well as a StayFit@Hyatt fitness center 
  • 24/7 Gallery Menu serving made-to-order entrees and appetizers around the clock
  • A Coffee to Cocktails Bar featuring specialty coffees and premium beers, as well as wines and cocktails

 

 

 

 

“We are very excited to bring the Hyatt Place brand to the Anaheim Resort district with the opening of Hyatt Place at Anaheim Resort/Convention Center,” said Prospera Hotels’ President and Chief Executive Officer, Ajesh Patel. “As the first new-build Hyatt-branded hotel in Anaheim in many years, our team purposely selected Hyatt Place as the right brand for this location. We worked closely with the Hyatt Place team to incorporate the contemporary style and seamless experience that Hyatt Place guests have come to know and value. We are pleased with our investment and affiliation with the Hyatt Place brand, and are looking forward to the long-term success of this hotel.” 

 

“Our management team and associates are looking forward to providing the authentic hospitality and purposeful service for which Hyatt Place is known,” said Larry Meifu, general manager of Hyatt Place at Anaheim Resort/Convention Center. “Hyatt Place was designed for a lifestyle, not a demographic, and as a result, we are confident that everyone from business and convention travelers to theme park goers will appreciate the open, intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24-hour food offerings.”

 

“Hyatt Place was designed for today’s multitasking travelers’ 24/7 lifestyle by combining stylish design and practical amenities with forward-thinking technology and purposeful service,” said Director of Sales John Rozatti. “We’re confident that the brand’s amenities, coupled with the hotel’s close proximity to the Anaheim Convention Center and Disneyland® Resort Parks, is exactly what our guests are seeking.”

 

HYATT PLACE AT ANAHEIM RESORT/CONVENTION CENTER LEADERSHIP

 

Hyatt Place at Anaheim Resort/Convention Center is under the leadership of General Manager Larry Meifu and Director of John Rozatti. In his role, Meifu is directly responsible for managing the day-to-day operations of the hotel, including overseeing the hotel’s associates and ensuring guests encounter the purposeful service for which Hyatt Place is known. Meifu is joined by Rozatti, director of sales, who is responsible for providing sales service and support to travelers and meeting planners frequenting the Anaheim area. 

 

Viewing all 11965 articles
Browse latest View live




Latest Images